Answer: Customer value
Explanation: In simple words, customer value refers to the level of satisfaction that the consumer receives from purchasing a commodity. The level of satisfaction highly depends on the price that the customer gives for the commodity.
In the given case, the customer of Susan's were concerned about their utility satisfaction.
Hence from the above we can conclude that the correct option is C.
CRM frameworks coordinate and robotize client confronting forms in deals, advertising, and client benefit, giving an undertaking wide perspective of clients. Organizations can utilize this client learning when they cooperate with clients to furnish them with better administration or to offer new items and administrations. These frameworks likewise recognize productive or nonprofitable clients or chances to decrease the agitate rate. The significant client relationship administration programming bundles give capacities to both operational CRM and diagnostic CRM. They frequently incorporate modules for overseeing associations with offering accomplices and for worker relationship administration
Answer: Determines the standard of life of a nation over the long term.
Explanation:
Economists believe that the economic growth of a country determines the standard of living of its people over the long term which is why measures such as GDP per capita exist.
They argue that if the economy is growing, more wealth will be created for citizens to access and the higher production of goods and services will give citizens more choice on what to buy to be able to improve their standard of living.
Answer:
Re-intermediation
Explanation:
Re-intermediation is the method applied by most businesses in using the internet to bring together new customers for a business. The advent of technology can afford business owners the possibility of eliminating physical intermediaries in a business. For example, house agents help people who are seeking for new places to live in, find houses easily. Through the internet, however, landlords can directly advertise their vacant houses, thus eliminating the agent relationship which would have served as an intermediary.
So, when established manufacturers by-pass Amazon (which is an intermediary between buyers and sellers) by adding online services to their existing offerings, they have done a re-intermediation.
Answer:
Customer-focused compensation strategy
Explanation:
Customer-focused compensation strategy is the rating system where the employees are rated based on the way customers are being serviced. In this scenario, Mich Inc. is rating its employees on their friendliness, usefulness, and product knowledge, so the compensation strategy followed by Mich is closely described as a customer-focused strategy.