The step of comprehensive approach change that is illustrated in the scenario is recognizing the need for change (option A)
Recognize is a term of Latin origin that is composed of three parts that are:
1. The prefix <em>re</em>, which is equivalent to the action of <em>repetition</em>
2. The verb <em>cognoscere</em>, which can be translated as <em>knowing</em>
3. The suffix -<em>ment</em>, which is a synonym of instrument.
In other words, recognizing is a term that refers to the action of recognizing, that is, carefully examining an object, situation, person, or another to know its content or current state.
According to the above, it can be inferred that the situation described corresponds to the recognition of a problem because the manager carefully examines why sales have dropped and recognize the cause for this consequence, recognizing that he must change something to avoid this situation.
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