A new employee's manual is MOST likely to...B) include information such as various department contacts and phone numbers, policies about holidays and vacations and information about employee pay.
Hope this helps you.
Answer:
What Happened? Which Characters caused it to happen?
Explanation:
That is my best guess.
I would agree with you - the conclusion should leave readers with an important thought at the end.
This thought should never be new, or opposing to the previous ideas you had been writing before. It also shouldn't be confusing, but quite conversely - it should explain everything and put everything in place.