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Alright so i read the book. The answer is B. sympathetic and generous.
Because remember in the story the childerns mother got a job and didnt come to pick them up on time. The girl felt denied and missed her mother badly. Yet Ms.Crossman was there for her to tell her its going to alright. Which proves for her to be generous and caring which leads to sympathetic.
Hope I helped.
The second choice would be the answer
The answer is undeveloped, the definitions show that it is primitive or rough, which would be the opposite of polished, skilled, or mature.