The general point is "Carla is a pleasure to be around." This is non specific.
All other points outline specific attributes that support this statement, referring to her smile and willingness to listen and ask questions.
Answer:
Your answer for this one would be C! "Change the shape of something"
Explanation:
The full definition of 'reform' is to;
Make changes in order to improve it
So "C" would be the best answer in this case!
Answer: what story when you win a lottery it changes your life
Explanation: