The help desk is expected to manage customer service
The answer is answer choice e
How do those lines apply to your life? This isn't a question that has one correct answer, but it could be figured that you eat bread right? If you're trying to be philosophical about it, you could talk about how the thunder accompanies the rain and plants are fed by rain, you are fed by plants therefore you shouldn't fear the thunder. This question is entirely up for interpretation.
Answer:
20) false he was killed a couple days after the civil war ended
21) actor John Wilkes Booth