This question is incomplete. Here is the complete question:
Which of the following is an example of a functional skill?
A. Calming down an upset customer
B. Setting up voicemail options
C. Using coding software to create a program
D. Operating a cash register
Answer:
The correct answer is option A.
Explanation:
Let's start by clarifying whayt it is a functional skill to determine which option is correct.
A functional skill are those skills that allow us to develop solutions to the problems that are presented to us day by day. They are skills that<u> we must use throughout our lives continuously</u>, as in this case, speak calmly to try to calm a customer upset.
This will demonstrate the strength, patience and communication skills you have, and all these things enter into a functional skill.
Therefore, we can say that the correct answer is option A.