Answer:
Average Customer Retention rate = 80%
Average Value of Sales per year per customer = $120
Average customer acquisition cost = Customer acquisition oriented market expenses per month/
number of new customers acquired per month
Average customer retention cost = $75
CLV =[1/(1- Average customer retention rate)] x (average value of sales per year per customer)-(average customer acquisition cost + average customer retention cost)
=$485
A) Average customer retention rate =90%
B) Average value of sales per year per customer = $125
C) Average customer acquisition cost =$60
D) Average customer retention cost =$100
CLV = [1/(1- Average customer retention rate)] x (average value of sales per year per customer)-(average customer acquisition cost + average customer retention cost)
E) Customer Lifetime Value = 1090
Explanation:
Here are the spreadsheets.
Answer:
The price mechanism allows the consumer to gain sovereignty in the market. They have 'spending votes' in the market, which enables them to choose what is bought and sold. Generally, the free market allows for an efficient allocation of resources.
Explanation:
Answer:
detects potential problems early to prevent their occurrence.
Explanation:
Six Sigma is a quality business management strategy which helps business organizations to improve the quality of processes, products and services by discovering and eliminating defects, variations or errors. It is a strategic business concept that was developed in 1986 by Motorola.
This ultimately implies that, the six sigma approach to quality control detects potential problems early to prevent their occurrence.
Under the six sigma approach, any process that doesn't provide customer satisfaction or causes challenges in an organisation's process should be eliminated from the system in order to produce quality products and services. It allows only 3.4 defective features for every million opportunities and as such expects processes to be defect free 99.99966 percent of the time.
<em>Generally, there are two (2) main methods of achieving the six sigma approach;</em>
<em>1. DMAIC: define, measure, analyze, improve and control.</em>
<em>2. DMADV: define, measure, analyze, design and verify. </em>