By the rational root theorem, you have the following candidates for roots:
Plugging in each of these will tell you which one is actually a zero. You'll find that both
and
both work, which means
and
are linear factors to the quartic.
To find the remaining factor(s), divide the quartic by the known factors:
Since
has no real roots, you are left with
which has two real zeros at
,
. It also has two complex roots at
.