If the authors last name was in the text then you should still cite them. You should always cite them even if they were already mentioned.
Answer:
"I couldn't believe I was really doing this," Neto recalls.
Explanation:
This book offers a narrative that shows how young people should be most responsible for promoting beneficial and real changes worldwide, through progressive attitudes and participation in transformative activist movements. The book shows the experience of some young people who already participate in this type of movement, to encourage and show how reprehensible it is.
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Bess Crawford is the main character
The significance is that he wasn't willing to let go of his chances of trying again. "They dragged Robert out the door, knees stiff, feet dragging."