A customer ordered a bridal veil from your website two weeks ago and is concerned that it's two days before the wedding and the veil hasn't arrived. Which of the following would be a good customer service response?
Overnight another veil to the bride so that there's no risk that she won't have the veil for the wedding. This would be the best customer service response because it is making sure you meet the needs of your customer. If you do not overnight another veil to them, they will likely leave a bad review of your store because they were expected to have an item by the wedding date. Customer service ensures that the customer is always taken care of and the second response is basically telling the customer it is their problem and they can find another veil and return that one for their money back. This would leave the bride struggling to find something on short notice for the wedding instead of simply overnighting one.
Answer:
The journal entry is as follows:
Explanation:
Work in Progress A/c............................................Dr $198,000
Labor efficiency variance(unfavourable)...........Dr $9,000
Labor rate variance A/c........................Cr $4,600
Wages Payable A/c.................................Cr $202,400
Working Note:
Standard hour = Standard direct labor hours × (Standard hour - Actual hour)
= $2.2 × 5,000
= $11,000
Labor efficiency variance = $18 × (11,000 - 11,500)
= $18 × 500
= $9,000
Standard cost = Standard rate × Standard hour
= $18 × 11,000
= $198,000
Actual Cost = Actual rate × Actual hour
= $17.6 × 11,500
= $202,400
Answer:
The answer is b. manager's overall performance is 20% above expectations.
Explanation:
The budget overall performance is: Budgeted Contribution margin - Budgeted Controllable fixed costs = 1,000,000 - 500,000 = $500,000;
The Actual overall performance is: Actual Contribution margin - Actual Controllable fixed costs = 1,050,000 - 450,000 = $600,000;
Variance in dollar term of actual overall performance over budget overall performance = $600,000 - $500,000 = $100,000
% variance of actual overall performance over budget overall performance = 100,000/500,000 = 20%
Thus, actual overall performance is 20% above expectation.
Answer:
absolute approach
Explanation:
The absolute approach of appraising an employee is one that uses comparism of the employee performance against established standards of the organisation.
Employees are not compared to other employees, evaluation is done on an individual basis.
This is a very objective method of appraisal because the tendency to favour one employee's performance over another through collective performance is not done.
Rather appraisal measures how each employee performs against the set standard.
Answer:
any program or number of programs designed for end-users. That’s it, in a nutshell. In that sense, any end user program can be called an “application.”