Answer:
Work documents.
Explanation:
Work documents are normally for your colleagues, manager and company related. Personal e-mails are for your family members, movie reviews don't really have to be formal and friendly letters are meant to be informal.
Answer: it helps create uneasiness
Explanation: because the author briefly describes a group of people as gangsters and heavily implies they surveil a zone to find people who can be easily robbed after only a small attempt of gaining their trust. They accomplish this implication only describing their actions without plainly stating that they are indeed bad people, it's the characterization that helps the reader make the connection.
