<span>In order to cut costs, most of the pay TV providers have incorporated large call centers where they hire poorly trained and low paid employees to answer customer calls. These employees lack incentive and generally don't care much about customers. One exception to the rule is DirecTV. They are known for the best customer service record in the industry. It uses outsourcing, but they have motivation, something lacking from other providers. Their reps get free satellite TV in their homes once they have been on the job for three months and are invited to special DirecTV events where they have chances to meet and greet celebrities and NFL stars. They are also given the ability to handle complaints themselves rather than just listening, noting and transferring calls.</span>
Answer:
a. If the interest rate was 8%, how much would you have been prepared to bid for the prize?
this is an ordinary annuity:
annual payment = $9,420,713 / 20 = $471,035.65
number of periods = 19 periods
interest rate = 8%
therefore, the present value annuity factor = 9.6036
the present value of the annuity = $471,035.65 x 9.6036 = $4,523,637.97 ≈ $4,523,638
b. Enhance Reinsurance Company was reported to have offered S4.2 million. Use Excel to find the return that the company was looking for.
using the IRR function in Excel, the return that Enhance was looking for was 9.05%
Recreational boaters travelling on such water should give a wide berth and keep away from the water areas where the hunters are carrying out their activities; the boaters should be safety conscious and alert. This is necessary in order to avoid accident.
Answer:it is nice produre
Explanation: