Answer:
Option D
Explanation:
Customer relationship management refers to the method for handling an engagement between a business and current and prospective clients.
This uses data mining on the experience of clients with a corporation to strengthen client relationships with clients, mainly focusing on customer loyalty and eventually improving sales growth.
Another crucial element of the CRM strategy is the CRM programs that collect information from a variety of different communications channels, such as a company's website, internet, fax, video chat, promotional materials, and much more recently, social media.
Businesses know something about their target groups and how to better meet their needs through the CRM framework and the tools used to promote it.
