Answer:
Measure.
Explanation:
In the measure phase of Business Process Improvement (BPI), the Business Process Improvement (BPI) team identifies relevant process metrics and collects data to understand how the metrics evolve over time.
Business Process Improvement (BPI) can be defined as an incremental approach, in which an organization focuses on limiting variation in the process outputs by searching for the main causes of the variation among process inputs or in the process itself.
The main steps of the Business Process Improvement (BPI) includes; mapping, analysis, redesign, implementation, reflection and benchmarking.
Additionally, some of the methodologies used for the Business Process Improvement (BPI) are Six Sigma, Total Quality Management (TQM), Lean etc.
