Answer:
Frederick Winslow Taylor
Frederick Winslow Taylor was an American mechanical engineer. He was widely known for his methods to improve industrial efficiency. He was one of the first management consultants.
Answer:
Break-even point (dollars)= $275,000
Explanation:
Giving the following information:
sales $200,000
variable costs $120,000
fixed costs $60,000
desired profit= $50,000
<u>To calculate the sales required to achieve the desired profit, we need to use the break-even point in dollars formula:</u>
Break-even point (dollars)= (fixed costs + desired profit) / contribution margin ratio
Break-even point (dollars)= (60,000 + 50,000) / [(200,000 - 120,000)/200,000]
Break-even point (dollars)= 110,000 / 0.4
Break-even point (dollars)= $275,000
What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
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