The right answer for the question that is being asked and shown above is that: "likes to make fun of Momma." Marguerite’s thoughts in this passage help the reader to infer that Mrs. Flowers likes to make fun of Momma. <span>They were interrupted from time to time by giggles that must have come from Mrs. Flowers </span>
Hello! According to this scenario Leslie needs to act according to policy. In the most polite way that she can she should show the customer the information and state the consequences. If this fails to work she should bring in her manager/supervisor to the situation.
Hope this helps! If you have any other questions or would like further explanation just let me know! :)
Distinctive has a positive connotation.